In the event that a consumer receiving services from Residential Resources has a complaint, grievance, problem, or concern, they can set up a meeting with one of our regional directors to discuss their concerns.

Our regional Directors are:

NY

Kevin Defayette
3384 Rt. 22, Suite 200
Peru, NY 12972
(518) 643-0300

ME

Joseph Whalen
51 US Route 1, Suite B
Scarborough, Maine 04074
(207) 885-1300

NH

NH Regions 8 and 10:

Scott Dow
6 Mary E. Clark Drive, Unit 11
Hampstead, NH 03841
(603) 329-5996

NH Region 5:

Michelle Hull
180 Emerald Street, Suite 217
Keene, NH 03431
(603) 357-2911

NH Regions 4, 6 and 7:

Kenneth Lee
722 Rt 3A, Suite 11
Bow, NH 03304
(603) 225-5870

If the consumer is not satisfied with the meeting and would like to have an additional discussion about their concerns they can contact the President of Residential Resources, at:

Kenda Howell
39 Summer Street
Keene, New Hampshire 03431
(800) 287-2911

All grievances shall be documented and Residential Resources will be responsible for providing a written response describing the resolution and/or outcome of the grievance.

This notice was published on March 31, 2010 and becomes effective on April 1, 2010.